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Welcome to Lazy Sunday Bath Bombs and Beauty Products

Our Refund/Returns Policy is set out below. You agree to these conditions when buying from Lazy Sunday Bath Bombs.

Faulty Item(s)

  1. If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing, by using the Contact Us page on the website. Please include a full description of the fault. For faulty items we request photographic/video evidence of any visible faults.
  2. The goods should be returned to us in line with our Returns Procedure (see below).
  3. We will check products returned as faulty. If the fault is verified, we will replace the item within 10 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
  4. In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure (see  below). If the goods you have returned are found not to be faulty, you will be notified.
  5. In the event that Lazy Sunday Bath Bombs feels a buyer is making an excessive amount of claims, this will be discussed with the buyer. Please note, if fraud is suspected then the buyer will be banned from buying any more products from Lazy Sunday Bath Bombs via our website, eBay store and Etsy store. The buyer will also be banned from our Facebook page.
  6. You will not attempt to defraud Lazy Sunday Bath Bombs by making false claims about our products and requesting a refund. Any attempt to defraud Lazy Sunday Bath Bombs, by way of making false refund requests will result in the refund request being denied and you being banned from our Facebook page, and from buying our products via our website, eBay and Etsy.

Item(s) Damaged on Arrival

7. In the unlikely event of you receiving a damaged product, you should notify us using the Contact Us page on                the website within 48 hours of receipt of the goods. Please provide a full description of the damage and                          photographic evidence.

8. In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure(see           condition 8 below). Once we have received the goods at our Despatch Depot, we will examine the goods for the             damage. If the damage is verified, we will replace the item within 5 working days at no additional cost to you                 and you will be reimbursed for any reasonable carriage charge incurred by the return.

9. If the goods you have returned are found not damaged, you will be notified in writing.In the event that Lazy                 Sunday Bath Bombs feels a buyer is making an excessive amount of claims, this will be discussed with the                     buyer. Please note, if fraud is suspected then the buyer will be banned from buying any more products from                 Lazy Sunday Bath Bombs via our website. eBay store and Etsy store. The buyer will also be banned from our                 Facebook page.

Wrong Item(s) Delivered

10. If, by mistake we supply you with an incorrect item, you must notify us within 5 working days using the                          Contact Us page on the website. The goods should be returned to us in line with our Returns Procedure. Once              we have received the incorrect items at our Despatch Depot, the correct items will be shipped within 5                            working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

 

Non-Delivery of Item(s)

11. Please allow 5 working days from despatch for the delivery of ordered items. If the items are still not delivered              after this time, please contact us using the Contact Us page on the website.

12. We will then investigate the non-delivery with the Courier and offer you a replacement order to be sent out                  or a full refund for the undelivered goods.

Returns Procedure

Before returning any items, you must inform Lazy Sunday Bath Bombs of the reason for the return, using our Contact Us Page. Please quote your original order number and a full description of the reason for the return. Items returned without approval by Lazy Sunday Bath Bombs will not be refunded or replaced.

 

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